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TOPIC: You are overall pleased with your doctor, or unpleased, time to change?

You are overall pleased with your doctor, or unpleased, time to change? 4 months 2 weeks ago #3973820

  • Ambriel
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I am not very impressed with my local GP surgery.
For a rural area such as ours, the GP surgery seems to have a very high rate of staff turnover.

Every time I have occasion to visit or contact the surgery, I never get to see the same GP or Nurse twice.
There is no point in telephoning to make an appointment - it takes ages to get through by phone, no matter what time of day I ring. It’s usually quicker to walk to the surgery and wait in the queue at Reception to make an appointment.

Most of the GPS I have seen seem very young and new to the job - the last one I saw had to ask me to agree I didn’t mind being treated because he wasn’t fully qualified yet. I think he called himself a Medical Apprentice.
Occasionally, I have been treated by a GP that does impress me and I make a note of their name so I can ask for them next time I need to see a GP - but the next time I need to see a GP, I am told the GP I want to see has left.

Even the Reception staff seem to change quite frequently.
It makes me wonder why the Staff don’t stay long - perhaps the good staff are not very impressed with the way the surgery is run.

Fortunately, however little faith I have in the GPs, whenever I’m referred to the hospital for further tests or investigation, the hospital staff are all excellent. Most of the Hospital Specialists there have been there for years, so you get more continuity of care there.

There is another GP surgery not far away, on the opposite edge of the village, which is always rated highly in surveys I’ve seen.
I sometimes wonder if I should look into changing to the other GP Practice - I’ve been putting off swapping on the principle of “maybe it’s better to stick to the devil you know” - the only things my current GP practice has got going for it is that it’s a more convenient location for me.
It’s only a ten minute walk from home, which is useful if you didn’t feel well enough to drive and had to walk to an appointment, it is next door to the pharmacy, so easier to collect your prescription, and is also next door to a handy Co-Operative Grocery store with a convenient car park, so if I’m not feeling well, I can get everything I need on the same trip to see the GP.

I’ve started asking friends and acquaintances who use the other GP surgery what they think of it and from what they tell me, they seem to know who their named GP and it seems a more organised and settled group of staff, so it’s probably time I looked into whether I can swap.

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“The art and science of asking questions is the source of all knowledge.”
– Thomas Berger

You are overall pleased with your doctor, or unpleased, time to change? 4 months 2 weeks ago #3973880

  • MoonlitRoads63
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I can only speak from a personal perspective of course but overall I am very with my GP surgery. Considering the number of patients on the books it's reasonably easy to get an appointment and when I do, the level of service from the doctors and other medical staff is excellent.
The following user(s) said Well Said: Pats

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You are overall pleased with your doctor, or unpleased, time to change? 4 months 2 weeks ago #3974112

  • habibi
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My doctor's surgery have made so many mistakes with my repeat prescription over the past few years that I'm fed up having to phone them to get things sorted. Four times in a row there were mistakes with my repeat prescription, twice they hadn't even printed my prescription. When I phone they try to make it my fault saying, "maybe you requested it too early" or "maybe you need a review",' I don't order too early.

Patients have to phone at 8.30 am and if they're lucky enough to get through to the practice a doctor will phone them back and they might get an appointment. If you can't phone at 8.30 am, tough luck. When I recently spoke to the practice manager about this I was told, "if you don't like the way things are done here go somewhere else". That's not a good professional caring attitude.

I recently had to stay up all night so I could phone at 8.30 am, my sleep pattern is a nightmare, I did get a doctor to call me back, I even got an appointment. The doctor I saw was young but I did get a thorough examination and a referral to hospital but previously with a different doctor I was fobbed off about lumps at the back of my head.

I probably should change to another practice but I'm hearing about other people having problems with their doctors so I wouldn't know where else to go.

I don't go to my doctors very often but it is now so difficult to get an appointment that I'll probably have to go private for an ongoing health problem, just to get a diagnosis.

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You are overall pleased with your doctor, or unpleased, time to change? 4 months 2 weeks ago #3974166

  • Clockwork Satsuma
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Am pleased with the level of care from the doctors and medical staff at my surgery but one issue frustrated me for years. I have an unusual surname and my surgery continually spelt it incorrectly. This raised multiple issues when getting flu or COVID jabs as my name did not tally with my NHS number.

I lost count of the times i raised this with the admin staff at my surgery via phone calls. At one point they asked me to visit in person and bring my birth certificate as proof of identity then photocopied it. At my very next inoculation yet again the nurse on checking my medical records informed that my name did not match up with my NHS number.

Thankfully this has been resolved now but at the time was a major source of annoyance.

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You are overall pleased with your doctor, or unpleased, time to change? 4 months 2 weeks ago #3974200

  • Dennis 2
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My main doctors shoot and fish with me and are personal friends so no problems here at all getting to see them I call on their cell number and get a visit or we plan it at the Gun Club or Lake.
The following user(s) said Well Said: Woody

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Schöne Dinge passieren in Ihrem Leben, wenn Sie sich distanzieren und negative Dinge und Menschen entfernen.
Last edit: by Dennis 2.

You are overall pleased with your doctor, or unpleased, time to change? 4 months 2 weeks ago #3974557

  • Pats
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Our doctors are not in my pocket…but we have a good practice and can get an appointment often on the same day after a doctor call back and triage.
There is a team of Nurse Practitioners also who can see you if the doctors are fully booked with appointments.
Over all we are satisfied with our surgery.

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You are overall pleased with your doctor, or unpleased, time to change? 4 months 2 weeks ago #3974562

  • Aida
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We have been with our doctors for years. My husband has been with them all his life ! Now, though, it is part of an integrated practice and we don’t see the same doctor twice ! Not the same as it was but times have changed.
I find the ringing up and being in a long queue difficult sometimes. No point in changing. I imagine the GP surgeries are all the same .
The following user(s) said Well Said: Woody

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'Take the log out of your own eye then you will see clearly to take the speck out of your brother's eye.'
Matthew 7: 5

You are overall pleased with your doctor, or unpleased, time to change? 4 months 1 week ago #3976088

  • Yo
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The practice seems to be very efficient and provides a good service.
But I have never seen the same doctor twice, they seem to come and go .

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